{"id":304,"date":"2015-11-18T11:12:59","date_gmt":"2015-11-18T10:12:59","guid":{"rendered":"http:\/\/www.lestarif.fr\/?p=304"},"modified":"2015-11-18T11:12:59","modified_gmt":"2015-11-18T10:12:59","slug":"what-doing-digital-really-means-in-one-simple-map","status":"publish","type":"post","link":"http:\/\/www.lestarif.fr\/?p=304","title":{"rendered":"What \u2018doing digital\u2019 really means, in one simple map"},"content":{"rendered":"<p>Article dans <a href=\"http:\/\/www.mwdadvisors.com\/blog\/2015\/11\/what-doing-digital-really-means-in-one-simple-map.html#14478413617931&amp;25107::resize_frame|61-610\">MWD Advisor<\/a><\/p>\n<p class=\"postdetailssingle\">Friday, November 13, 2015 by <a title=\"Posts by Neil Ward-Dutton\" href=\"http:\/\/www.mwdadvisors.com\/blog\/author\/neilwd\" rel=\"author\">Neil Ward-Dutton<\/a><\/p>\n<div class=\"addthis_toolbox addthis_default_style \">\n<div class=\"atclear\">In my earlier post (<a href=\"http:\/\/www.mwdadvisors.com\/blog\/2015\/10\/making-sense-of-digital-is-look-at-uber-and-airbnb-the-best-we-can-do.html\">Making sense of Digital: is \u201clook at Uber and Airbnb\u201d the best we can do?<\/a>) I highlighted how we might be in danger of obsessing over what companies like Uber and Airbnb do, and how they\u2019re disrupting existing industries; and thereby missing a bigger picture.<\/div>\n<\/div>\n<p>Uber and Airbnb are of course attention-grabbing, because they\u2019ve used digital technologies to enable them to <em>grow fast and serve massive customer bases<\/em> \u2013 by co-ordinating external resources and managing market information (matching supply and demand) in new, more efficient ways. But digital technologies are also important because they can enable large, established organisations to <em>act small, at scale<\/em>.<\/p>\n<p>So clearly there\u2019s more to \u2018what doing digital\u2019 really means than \u2018doing an Uber\u2019. But we urgently need to find a way to lay everything out clearly \u2013 because everywhere we turn, we find that different people talk about \u2018digital\u2019 while meaning completely different things.<\/p>\n<p>Here\ufffdare the four groups we come across most often:<\/p>\n<ul>\n<li>When\ufffdwe listen\ufffdto HR and Communications leaders talk about \u2018doing\ufffddigital\u2019, they\u2019re talking about how social, mobile and cloud technologies in particular affect the workplace and the ways that employees engage with each other and with the broader organisation\/corporation.<\/li>\n<li>When we listen to marketing leaders talk about \u2018doing digital\u2019, they\u2019re talking about how social, mobile, cloud, and analytics technologies are changing how the organisation needs to create experiences and engage differently with customers (other leaders may also be thinking about implications for partner and supplier engagement, too).<\/li>\n<li>When we listen to operational leaders, they\u2019re thinking about\ufffdhow digital technologies can help the organisation\ufffdco-ordinate internal processes and \u2018things\u2019 to create \u2018digital operations\u2019 capabilities.<\/li>\n<li>And lastly there\u2019s strategists. They inhabit the realm of Uber, Airbnb, Upwork, Zopa, open innovation networks, and so on. These\ufffdpeople are tasked with looking at digitally-powered strategies for new product approaches and changes to business models.<\/li>\n<\/ul>\n<p>How are all these things connected?<\/p>\n<p>Let\u2019s start by backing up, and considering this:<\/p>\n<blockquote><p>Digital technologies are important because\ufffdin combination, they can be used to co-ordinate resources (people, plant, machinery, infrastructure, market information, goods, materials, knowledge) more efficiently.<\/p><\/blockquote>\n<p>Now look at the picture below. What I\u2019ve done\ufffdhere is split up the universe of \u2018resources\u2019 into internal and external resources (that\u2019s the horizontal\ufffdaxis); and also (vertical axis) into resources which revolve principally around people and their knowledge, and other\ufffdresources which revolve principally around processes and \u2018things\u2019 (plant, machinery, infrastructure, materials, assets etc).<\/p>\n<p>I\u2019ve also labelled four distinct <em>digital domains<\/em> \u2013 driven by very particular business priorities \u2013 one for each quadrant.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2549 size-full\" src=\"http:\/\/www.mwdadvisors.com\/blog\/wp-content\/uploads\/2015\/11\/Slide1.jpg\" alt=\"Slide1\" width=\"560\" height=\"396\" \/><\/p>\n<ul>\n<li>When HR and Communications leaders talk about \u2018doing\ufffddigital\u2019, they\u2019re starting their exploration from the top-left quadrant.<\/li>\n<li>When marketing leaders talk about \u2018doing digital\u2019, they\u2019re starting their exploration from the top-right quadrant.<\/li>\n<li>When operational leaders\ufffdtalk about \u2018doing digital\u2019, they\u2019re\ufffdstarting their exploration from the bottom-left quadrant.<\/li>\n<li>And lastly, strategists tend to start their work in the bottom-right quadrant.<\/li>\n<\/ul>\n<p>Of course when we dig a little deeper, we see that things are never as simple as they first seem. Different groups tend to start their explorations in one particular quadrant, but very soon (if they\u2019re really exploring the potential opportunities and challenges of digital technologies correctly) they start to have to consider other quadrants too.<\/p>\n<p>So actually the picture looks a little bit more complicated. Like this:<\/p>\n<p><a href=\"http:\/\/www.mwdadvisors.com\/blog\/wp-content\/uploads\/2015\/11\/Slide2.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2550 size-full\" src=\"http:\/\/www.mwdadvisors.com\/blog\/wp-content\/uploads\/2015\/11\/Slide2.jpg\" alt=\"Slide2\" width=\"545\" height=\"388\" \/><\/a><\/p>\n<p>Nevertheless I hope you agree that this map of digital strategies is\ufffdstill pretty easy to get your head around.<\/p>\n<p>Now we\u2019re currently in the final stages\ufffdof a\ufffdmajor planning and design exercise here at MWD Advisors for 2016, and this map\ufffdwill play a big part in how we shape and present our research and services in 2016 and beyond.<\/p>\n<p>What do you think? Does this map help you place and position different conversations and ideas about digital strategy? Let me know in the comments!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Article dans MWD Advisor Friday, November 13, 2015 by Neil Ward-Dutton In my earlier post (Making sense of Digital: is \u201clook at Uber and Airbnb\u201d the best we can do?) I highlighted how we might be in danger of obsessing over what companies like Uber and Airbnb do, and how they\u2019re disrupting existing industries; and &#8230;<\/p>\n<p><a href=\"http:\/\/www.lestarif.fr\/?p=304\" class=\"more-link\">Continue reading &lsquo;What \u2018doing digital\u2019 really means, in one simple map&rsquo; &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7,3],"tags":[],"_links":{"self":[{"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=\/wp\/v2\/posts\/304"}],"collection":[{"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=304"}],"version-history":[{"count":1,"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=\/wp\/v2\/posts\/304\/revisions"}],"predecessor-version":[{"id":305,"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=\/wp\/v2\/posts\/304\/revisions\/305"}],"wp:attachment":[{"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=304"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.lestarif.fr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}